//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Service quality"
~type:"article"
~person:"Guchait, Priyanko"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Sentiment"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistungsqualität
4
Emotion
4
Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Kundenzufriedenheit
3
Corporate culture
2
Emotional labor
2
Service recovery performance
2
Unternehmenskultur
2
Anxiety
1
Arbeitspsychologie
1
Beziehungsmarketing
1
Brand management
1
Consumer behaviour
1
Creativity
1
Culture
1
Customer compensation
1
Customer service
1
Error management
1
Führungsstil
1
Gratitude
1
Konsumentenverhalten
1
Kreativität
1
Kundenservice
1
Leadership style
1
Luxury goods
1
Luxusgüter
1
Markenführung
1
Mindfulness
1
National culture
1
Nationalkultur
1
Organizational behaviour
1
Organizational psychology
1
Perspective taking
1
Relationship marketing
1
Service failures
1
Service recovery strategy
1
Transformational leadership
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Guchait, Priyanko
Fan, Xiucheng
5
Han, Heesup
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Svensson, Göran
5
Vinh Van Thai
5
Du, Jiangang
4
Feng, Tianjun
4
Grandey, Alicia
4
Huan, Tzung-cheng
4
McColl-Kennedy, Janet R.
4
Miao, Li
4
Prentice, Catherine
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Vázquez Casielles, Rodolfo
4
Alnawas, Ibrahim
3
Amin, Muslim
3
Bilgihan, Anil
3
Cai, Ruiying
3
Delcourt, Cécile
3
Gouthier, Matthias H. J.
3
Han, Su-Jin
3
Hanks, Lydia
3
Lee, JungHoon
3
Lee, Lindsey
3
Madera, Juan M.
3
Ok, Chihyung
3
Otero-Neira, Carmen
3
Padin, Carmen
3
Park, Jungkun
3
Patterson, Paul G.
3
Qu, Hailin
3
Riel, Allard C. R. van
3
Schoefer, Klaus
3
Su, LuJun
3
Surachartkumtonkun, Jiraporn
3
Yeh, Shih-Shuo
3
Ali, Faizan
2
more ...
less ...
Published in...
All
International journal of hospitality management
3
The service industries journal
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
3
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
4
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->