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~person:"Parasuraman, A."
~person:"Lovelock, Christopher H."
~type_genre:"Aufsatzsammlung"
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Services marketing : people, technology, strategy
Lovelock, Christopher H.
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Wirtz, Jochen
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2004
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5. ed., [internat. ed.]
Persistent link: https://www.econbiz.de/10001792150
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