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~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
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Consumer behaviour
Customer satisfaction
Dienstleistung
3
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Konsumentenverhalten
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Product quality
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Liljander, Veronica
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
The journal of services marketing
23
The service industries journal
16
Journal of service research : JSR
15
Journal of service management
14
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Services marketing quarterly
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International journal of hospitality management
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SpringerLink / Bücher
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Journal of service research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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European journal of marketing : EJM
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International journal of services and operations management
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Psychology & marketing
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Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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Basler Schriften zum Marketing
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Berichte aus Energie- und Umweltforschung
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Dynamik mit Verantwortung
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International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing theory and practice
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Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Nachhaltig wirtschaften konkret
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Service business
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The journal of business & industrial marketing
3
Acta oeconomica : periodical of the Hungarian Academy of Sciences
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Australasian marketing journal
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
European journal of marketing
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Fokus Dienstleistungsmarketing
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Gabler Research
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
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2
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
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