Oghojafor, Benjamin; Mesike, Godson; Bakarea, Rasaki; … - In: International Journal of Business Administration 3 (2012) 2, pp. 59-67
A major challenge facing telecoms business providers in Nigeria today is the continuous growing competition and customers¡¯ expectation of service quality and as such customers are able to choose among multiple service providers based on the level of satisfaction, affordability, and service...