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~subject:"Qualifikation"
~isPartOf:"Journal of service management"
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Qualifikation
Dienstleistungsberufe
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Service workers
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Emotion
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Beziehungsmarketing
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Consumer behaviour
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2007-2008
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Journal of service management
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
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AMS-Report
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CESifo working papers
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Discussion paper series / IZA
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The Oxford handbook of offshoring and global employment
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CLIC executive briefing
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Economia dei servizi : mercati, istituzioni, management
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Employee relations
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Graue Reihe
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International journal of selection and assessment
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Journal of international economics
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Oxford bulletin of economics and statistics
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SFB 649 discussion paper
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ECONIS (ZBW)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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