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~subject:"Qualifikation"
~person:"Riel, Allard C. R. van"
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Customer satisfaction
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Riel, Allard C. R. van
Crinò, Rosario
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Journal of service management
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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