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~isPartOf:"Global cases on hospitality industry"
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Dienstleistungsmanagement
13
Service management
13
Hotel industry
7
Hotellerie
7
Dienstleistungsqualität
4
Service quality
4
Gastgewerbe
3
Hospitality industry
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India
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Indien
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Betriebliche Wertschöpfung
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsmarketing
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Kundenzufriedenheit
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Augustine, Sajith K.
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Bowden, Jiaolan
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Broad, Sue
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Chathoth, Prakash K.
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Felix, Danielle
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Gautam, Vinayshil
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Griffiths, Maureen
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Ingram, Hadyn
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Jain, Sanjay
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Jauhari, Vinnie
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Joseph, Binoy
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Khan, Maryam
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Lee, Kyuho
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Martin, Andrew
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Olsen, Michael D.
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Pine, Ray
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Qi, Pingshu
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Roest, Henk
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Shveta Singh
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Global cases on hospitality industry
SpringerLink / Bücher
49
Journal of service management
33
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
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ECONIS (ZBW)
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1
Culture and its impact on international service management : exploring global consumers' different service perceptions and preferences in the international hospitality industry
Lee, Kyuho
;
Khan, Maryam
- In:
Global cases on hospitality industry
,
(pp. 1-15)
.
2008
Persistent link: https://www.econbiz.de/10003761880
Saved in:
2
The bed-and-breakfast experience : an analysis of hosts' and guests' expectations
Felix, Danielle
;
Broad, Sue
;
Griffiths, Maureen
- In:
Global cases on hospitality industry
,
(pp. 55-77)
.
2008
Persistent link: https://www.econbiz.de/10003761889
Saved in:
3
Searching for critical success factors : a dimension-specific assessment of service quality and its relationship with customer satisfaction and behavioral intentions in fast-food r...
Jain, Sanjay
- In:
Global cases on hospitality industry
,
(pp. 79-116)
.
2008
Persistent link: https://www.econbiz.de/10003761891
Saved in:
4
Experience-based category expectations in service quality research and management
Roest, Henk
- In:
Global cases on hospitality industry
,
(pp. 117-140)
.
2008
Persistent link: https://www.econbiz.de/10003761916
Saved in:
5
The influence of employment on organizational success : a case study on flight centre
Bowden, Jiaolan
;
Martin, Andrew
- In:
Global cases on hospitality industry
,
(pp. 141-177)
.
2008
Persistent link: https://www.econbiz.de/10003761919
Saved in:
6
A macroanalysis of labor productivity as a value driver in the lodging industry
Chathoth, Prakash K.
;
Olsen, Michael D.
- In:
Global cases on hospitality industry
,
(pp. 179-195)
.
2008
Persistent link: https://www.econbiz.de/10003761929
Saved in:
7
Human resources initiatives in designing and developing value-delivery systems in the hospitality industry
Shveta Singh
;
Tewari, Vijayshri
- In:
Global cases on hospitality industry
,
(pp. 197-219)
.
2008
Persistent link: https://www.econbiz.de/10003761984
Saved in:
8
Emotional labor among the frontline employees of the hotel industry in India
Augustine, Sajith K.
;
Joseph, Binoy
- In:
Global cases on hospitality industry
,
(pp. 221-243)
.
2008
Persistent link: https://www.econbiz.de/10003761985
Saved in:
9
Working capital in hospitality sector : a case of Maruti Hotels
Gautam, Vinayshil
- In:
Global cases on hospitality industry
,
(pp. 343-351)
.
2008
Persistent link: https://www.econbiz.de/10003762005
Saved in:
10
Entrepreneurship in Indian hotel industry : financial and strategic perspective
Jauhari, Vinnie
- In:
Global cases on hospitality industry
,
(pp. 353-387)
.
2008
Persistent link: https://www.econbiz.de/10003762008
Saved in:
11
Hospitality and tourism : international industries experiencing common problems
Ingram, Hadyn
- In:
Global cases on hospitality industry
,
(pp. 389-410)
.
2008
Persistent link: https://www.econbiz.de/10003762011
Saved in:
12
Barriers to hotel chain development in China
Pine, Ray
;
Qi, Pingshu
- In:
Global cases on hospitality industry
,
(pp. 461-475)
.
2008
Persistent link: https://www.econbiz.de/10003762027
Saved in:
13
Ethics in the hospitality industry : an applied model
Upchurch, Randall S.
- In:
Global cases on hospitality industry
,
(pp. 523-535)
.
2008
Persistent link: https://www.econbiz.de/10003762075
Saved in:
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