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~person:"Bauer, Hans H."
~subject:"Finanzdienstleistung"
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Finanzdienstleistung
Dienstleistungsqualität
16
Service quality
16
Deutschland
10
Germany
10
Customer satisfaction
6
Electronic Banking
6
Electronic Commerce
6
Electronic banking
6
Kundenzufriedenheit
6
Theorie
6
Theory
6
E-commerce
5
Measurement
5
Messung
5
Beziehungsmarketing
4
Quality management
4
Qualitätsmanagement
4
Relationship marketing
4
Consumer behaviour
3
Dienstleistungsmarketing
3
Estimation
3
Konsumentenverhalten
3
Schätzung
3
Services marketing
3
Dienstleistung
2
Financial services
2
Market research
2
Marktforschung
2
Online retailing
2
Online-Handel
2
Qualität
2
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Causality analysis
1
Comparison
1
Complaint management
1
Construct Validation
1
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Bauer, Hans H.
Chen, Xianglin
3
Mainardes, Emerson Wagner
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Moormann, Jürgen
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Bruhn, Manfred
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Degerli, Ahmet
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Does, Ronald J. M. M.
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Falk, Tomas
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Field, Joy M.
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Hammerschmidt, Maik
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Harold, Lawrence
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Mast, Jeroen de
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Nguyen, Nha
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Thenmozhi, M.
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Abendschein, Jürgen
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Abugu, James O.
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Achenbach, Wieland
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Adam, Patricia
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Akinyede, Oyınlola M.
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Alabsy, Nabil
1
Ali, Liaqat
1
Andronikidis, Andreas I.
1
Anyadighibe, Joseph Amaechi
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Appari, Ajit
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Arora, Anchal
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Arshad, Arif Mohammad
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Ashill, Nick J.
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Aspara, Jaakko
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Asutay, Mehmet
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Auricchio, Marta
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Awan, Hayat Muhammad
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Awara, Nsobiari Festus
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Baber, Hasnan
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Balaji, M. S.
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
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ECONIS (ZBW)
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Serviceeffizienz : Messung und Erfolgswirkungen
Bauer, Hans H.
;
Hammerschmidt, Maik
;
Falk, Tomas
; …
-
2007
Persistent link: https://www.econbiz.de/10003427976
Saved in:
2
Servicequalität im Internet : Messung und Kundenbindungseffekte am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
-
2003
Persistent link: https://www.econbiz.de/10001790196
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