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isPartOf:"Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion"
~isPartOf:"Academy of Management journal : AMJ"
~subject:"Ethnic discrimination"
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Ethnic discrimination
Dienstleistungsberufe
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Service workers
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Deutschland
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Germany
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Dienstleistungssektor
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Service industry
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Occupational qualification
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Customer satisfaction
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Service quality
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Ethnische Diskriminierung
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Geschlechterdiskriminierung
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
Academy of Management journal : AMJ
The emotional organization : passions and power
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An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
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