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person:"Svensson, Göran"
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Dienstleistungsmanagement
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Dienstleistungsqualität
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Service management
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Service quality
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Beschwerdemanagement
2
Complaint management
2
Norway
2
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Svensson, Göran
Bruhn, Manfred
59
Hadwich, Karsten
29
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
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Gössinger, Ralf
9
Kenesei, Zsófia
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Pepels, Werner
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Edvardsson, Bo
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Gebauer, Heiko
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Marciniak, Róbert
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Spath, Dieter
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Hänssler, Karl Heinz
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Cater-Steel, Aileen
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Fitzsimmons, James A.
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Gardini, Marco A.
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Jääskeläinen, Aki
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Kolos, Krisztina
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Laihonen, Harri
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Parry, Glenn
6
Spohrer, James C.
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Chase, Richard B.
5
Clark, Graham
5
Fitzsimmons, Mona J.
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Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
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Gustafsson, Anders
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Harvey, Jean
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Jacob, Frank
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Kowalkowski, Christian
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Lingnau, Volker
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International journal of quality and service sciences
2
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
Saved in:
3
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
4
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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