Giannetti, Riccardo; Risso, Laura; Cinquini, Lino - In: Measuring Business Excellence 20 (2016) 4, pp. 28-45
Purpose The aim of this paper is to explore the managing of cost drivers using a business model (BM) design. Particularly, the paper explores the link between a BM and cost driver analysis adopting a service-dominant logic (SDL) perspective. The empirical domain addresses the dynamic and complex...