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~subject:"Beziehungsmarketing"
~type_genre:"Arbeitspapier"
~person:"Kaul, Surabhi"
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Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
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