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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~person:"Lynn, Michael"
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Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Tipping behaviour
3
Trinkgeld
3
Cruise
2
Cruise industry
2
Kreuzfahrt
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Tipping policy
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Consumer behaviour
1
Employee-theft
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Gastronomie
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Konsumentenverhalten
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Online ratings
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Preismanagement
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Pricing strategy
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Restaurant industry
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Restaurant tipping
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Service charges
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Service sweethearting
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Lynn, Michael
Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Antony, Jiju
6
Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Marimon, Frederic
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Wong, IpKin Anthony
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Cudney, Elizabeth A.
5
Madera, Juan M.
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Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Zhang, Tingting
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Bai, Billy
4
Brewster, Zachary W.
4
Cheng, Ching-Chan
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Hanks, Lydia
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Kim, Woo Gon
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King, Ceridwyn
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Lee, Jin-soon
4
Lee, Lindsey
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Mas-Machuca, Marta
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Pizam, Abraham
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Torres, Edwin N.
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Wang, Xingyu
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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DiPietro, Robin B.
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Seongseop
3
Lee, Seonjeong
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Llach, Josep
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International journal of hospitality management
Total quality management & business excellence
Applied economics letters
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The journal of socio-economics
1
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ECONIS (ZBW)
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
3
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
4
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
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