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isPartOf:"International journal of hospitality management"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
4
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Service recovery performance
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Beschwerdemanagement
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Complaint management
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Wang, Xingyu
Han, Heesup
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Mattila, Anna S.
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Jang, Soocheong
9
Guchait, Priyanko
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Law, Chun Hung Roberts
6
Line, Nathaniel D.
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Lu, Lu
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Qu, Hailin
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Torres, Edwin N.
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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Cheng, Ching-Chan
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DiPietro, Robin B.
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
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Kim, Haemi
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Kim, Seongseop
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Lee, Seonjeong
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Miao, Li
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Paşamehmetoğlu, Ayşın
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Ryu, Kisang
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International journal of hospitality management
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ECONIS (ZBW)
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1
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
4
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
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