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isPartOf:"International journal of hospitality management"
~person:"Wang, Xingyu"
~person:"Pizam, Abraham"
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Dienstleistungsqualität
8
Service quality
8
Hospital
4
Krankenhaus
4
Customer satisfaction
3
Kundenzufriedenheit
3
Service recovery performance
3
Beschwerdemanagement
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Complaint management
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Error management
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Gastgewerbe
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Hospitality industry
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Self-efficacy
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Arbeitsmigranten
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Arbeitszufriedenheit
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Behavioral intention
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Betriebliches Bildungsmanagement
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Beziehungsmarketing
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Consumer behaviour
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Creativity
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Data security
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Datensicherheit
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Dienstleistungsmanagement
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Emotion
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Employer-provided training
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Error management training
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Error tolerance
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Facilitating conditions
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Gerechtigkeit
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Gratitude
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Healthcare
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Hospitality
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Hospitality robots
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Hotel industry
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Wang, Xingyu
Pizam, Abraham
Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Wong, IpKin Anthony
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Madera, Juan M.
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Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Zhang, Tingting
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Bai, Billy
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Brewster, Zachary W.
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Hanks, Lydia
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Kim, Woo Gon
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King, Ceridwyn
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Lee, Jin-soon
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Lee, Lindsey
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Lynn, Michael
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Torres, Edwin N.
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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Cheng, Ching-Chan
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DiPietro, Robin B.
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
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Kim, Haemi
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Lee, Seonjeong
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Miao, Li
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Paşamehmetoğlu, Ayşın
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Ryu, Kisang
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International journal of hospitality management
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
4
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
5
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
6
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
7
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
8
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
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