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~type_genre:"Article in journal"
~subject:"Customer service"
~isPartOf:"International journal of services and standards"
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International journal of services and standards
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Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
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