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~type_genre:"Article in journal"
~type_genre:"Congress Report"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistung
14
Services
14
Queueing theory
5
Theorie
5
Theory
5
Warteschlangentheorie
5
Business process management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Operations Research
2
Operations research
2
Preismanagement
2
Pricing strategy
2
Production capacity
2
Produktionskapazität
2
Prozessmanagement
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Service quality
2
queueing
2
service systems
2
Beziehungsmarketing
1
Business network
1
Chirurgie
1
Consumer behaviour
1
Costs
1
Customer service
1
Demand
1
Dienstleistungsinnovation
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Dienstleistungssektor
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Digital platform
1
Digitale Plattform
1
E-commerce
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Electronic Commerce
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Flexibility
1
Flexibilität
1
Food retailing
1
Game theory
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Hierarchie
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1
IT policy and management
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14
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Arlotto, Alessandro
1
Bassamboo, Achal
1
Bellos, Ioannis
1
Bimpikis, Kostas
1
Cohen, Morris A.
1
Debo, Laurens G.
1
Dewan, Sanjeev
1
Frazelle, Andrew E.
1
Gao, Long
1
Gilland, Wendell
1
Goes, Paulo B.
1
Gupta, Varun
1
Ilk, Noyan
1
Kalai, Ehud
1
Kamien, Morton I.
1
Kesavan, Saravanan
1
Lee, Hau Leung
1
Li, Jin
1
Lin, Mingfeng
1
Markakis, Mihalis G.
1
Mendelson, Haim
1
Ou, Jihong
1
Perry, Ohad
1
Pisano, Gary P.
1
Rubinovitch, Michael
1
Staats, Bradley R.
1
Stidham, Shaler
1
Wang, Jingqi
1
Wei, Yehua
1
Wu, Chenguang Allen
1
Xu, Susan H.
1
Xu, Yejia
1
Yang, Luyi
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
European review of service economics and management
19
International journal of hospitality management
19
Service business
19
European journal of operational research : EJOR
17
European journal of marketing : EJM
15
Información comercial española : ICE : revista de economía
15
International journal of services and operations management
15
Revue d'économie industrielle
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
International journal of quality and service sciences
12
International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
International journal of innovation management
10
International journal of production research
10
International journal of business information systems : IJBIS
9
Marketing theory
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Structural change and economic dynamics : SC+ED
9
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
9
Applied economics letters
8
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
8
International journal of services, economics and management
8
Journal of Southeast Asian economies
8
Journal of business economics : JBE
8
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ECONIS (ZBW)
14
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1
Marketplace scalability and strategic use of platform investment
Li, Jin
;
Pisano, Gary P.
;
Xu, Yejia
;
Zhu, Feng
- In:
Management science : journal of the Institute for …
69
(
2023
)
7
,
pp. 3958-3975
Persistent link: https://www.econbiz.de/10014338316
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Service system with dependent service and patience times
Wu, Chenguang Allen
;
Bassamboo, Achal
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1151-1172
Persistent link: https://www.econbiz.de/10012013569
Saved in:
4
Learning and hierarchies in service systems
Bimpikis, Kostas
;
Markakis, Mihalis G.
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1268-1285
Persistent link: https://www.econbiz.de/10012013613
Saved in:
5
Strategic open routing in service networks
Arlotto, Alessandro
;
Frazelle, Andrew E.
;
Wei, Yehua
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
Saved in:
6
Search among queues under quality differentiation
Yang, Luyi
;
Debo, Laurens G.
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
Saved in:
7
When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.
;
Ilk, Noyan
;
Lin, Mingfeng
;
Zhao, J. Leon
- In:
Management science : journal of the Institute for …
64
(
2018
)
7
,
pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
Saved in:
8
Impact of queue configuration on service time : evidence from a supermarket
Wang, Jingqi
;
Zhou, Yong-Pin
- In:
Management science : journal of the Institute for …
64
(
2018
)
7
,
pp. 3055-3075
Persistent link: https://www.econbiz.de/10011899709
Saved in:
9
Volume flexibility in services : the costs and benefits of flexible labor resources
Kesavan, Saravanan
;
Staats, Bradley R.
;
Gilland, Wendell
- In:
Management science : journal of the Institute for …
60
(
2014
)
8
,
pp. 1884-1906
Persistent link: https://www.econbiz.de/10010403644
Saved in:
10
Service performance analysis and improvement for a ticket queue with balking customers
Xu, Susan H.
;
Gao, Long
;
Ou, Jihong
- In:
Management science : journal of the Institute for …
53
(
2007
)
6
,
pp. 971-990
Persistent link: https://www.econbiz.de/10003490974
Saved in:
11
Optimal service speeds in a competitive environment
Kalai, Ehud
- In:
Management science : journal of the Institute for …
38
(
1992
)
8
,
pp. 1154-1163
Persistent link: https://www.econbiz.de/10001128211
Saved in:
12
Pricing and capacity decisions for a service facility : stability and multiple local optima
Stidham, Shaler
- In:
Management science : journal of the Institute for …
38
(
1992
)
8
,
pp. 1121-1139
Persistent link: https://www.econbiz.de/10001128214
Saved in:
13
User delay costs and internal pricing for a service facility
Dewan, Sanjeev
- In:
Management science : journal of the Institute for …
36
(
1990
)
12
,
pp. 1502-1517
Persistent link: https://www.econbiz.de/10001101560
Saved in:
14
Multi-agent customer allocation in a stochastic service system
Lee, Hau Leung
- In:
Management science : journal of the Institute for …
31
(
1985
)
6
,
pp. 752-763
Persistent link: https://www.econbiz.de/10001015644
Saved in:
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