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type_genre:"Article in journal"
~subject:"Quality management"
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Frontiers of business research in China : selected publications from Chinese universities
1
International journal of logistics : research and applications
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International journal of services and standards
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The TQM journal : the international review of organizational improvement
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Tourism management : research, policies, practice
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Quality management of financial shared service center in the digitalization context : a case study of HX Financial Shared Services Center
Liu, Junyong
;
Liu, Minghui
;
Sun, Ruiqi
- In:
Frontiers of business research in China : selected …
16
(
2022
)
2
,
pp. 207-224
Persistent link: https://www.econbiz.de/10014302814
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2
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
3
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
4
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
5
Building sustainable internal capacity for quality within a healthcare environment
Schattenkirk, Dale
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 374-382
Persistent link: https://www.econbiz.de/10009572763
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