Purpose This paper examines factors that lead consumers to engage in unethical consumer behaviour (UECB) to develop a framework for understanding this phenomenon. Design/methodology/approach The study data were collected using the qualitative approach by conducting personal interviews with 27...

Retailers are implementing technology-enabled mobile checkout processes in their stores to improve service quality, decrease labor costs and gain operational efficiency. These new checkout processes have increased customer convenience primarily by providing them autonomy in sales transactions in...

Ziel dieses Working Papers ist es, die Auswirkungen der aktuellen Krisenlage auf die Risiken von Handelsunternehmen, Opfer von Kriminalität zu werden, zu bewerten. Ausgehend von der Entwicklung der Ladendiebstähle der letzten Jahre und der von Unternehmen ergriffenen Maßnahmen wird...

Collection of civil shoplifting statutes by state. This collection contains the full text of each states' laws which provide merchants a civil remedy against individuals accused of shoplifting. These statutes operate independently from and in addition to the states' criminal sanctions for...