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~subject:"Sicherheitsmaßnahme"
~subject:"Kundenzufriedenheit"
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1
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
2
Spirals of distrust vs spirals of trust in retail customer service : consumers as victims or allies
Friend, Lorraine A.
;
Costley, Carolyn L.
;
Brown, Charis
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 458-467
Persistent link: https://www.econbiz.de/10008749364
Saved in:
3
Retail crime, security, and loss prevention : an encyclopedic reference
Sennewald, Charles A.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10004900459
Saved in:
4
Security and loss prevention : an introduction
Purpura, Philip P.
-
2008
-
5. ed.
Persistent link: https://www.econbiz.de/10004897538
Saved in:
5
Security and loss prevention : an introduction
Purpura, Philip P.
-
2002
-
4. ed.
Persistent link: https://www.econbiz.de/10004757822
Saved in:
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