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subject:"Qualitätsmanagement"
~person:"Marimon, Frederic"
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Qualitätsmanagement
Quality management
5
Standardisierung
5
Standardization
5
Dienstleistungsqualität
2
Environmental management
2
Service quality
2
Spain
2
Spanien
2
Umweltmanagement
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1998-2020
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Beschwerdemanagement
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Beziehungsmarketing
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China
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Comparison
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsmanagement
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Dienstleistungssektor
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Electronic Banking
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Electronic banking
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Ethiopia
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ISO 20000
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ISO 9001
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IT service management
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ITIL
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International
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Konsumentenverhalten
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Kundenzufriedenheit
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Marimon, Frederic
Heras-Saizarbitoria, Iñaki
17
Boiral, Olivier
14
Casadesús, Martí
11
Devadasan, S. R.
9
Tarí, Juan José
9
Walgenbach, Peter
8
Chiarini, Andrea
7
Murugesh, R.
7
Prajogo, Daniel
7
Sampaio, Paulo
7
Santos, Gilberto
7
Tuominen, Kari
7
Fonseca, Luis Miguel Ciravegna Martins da
6
Franceschini, Fiorenzo
6
Heras, Iñaki
6
Agwara, Hezekiah
5
Castka, Pavel
5
Cândido, Carlos J. F.
5
Funck, Dirk
5
Karthi, S.
5
Mastrogiacomo, Luca
5
Murmura, Federica
5
Saraiva, Pedro
5
Silva, Rui
5
Spiller, Achim
5
Sreenivasa, C. G.
5
Toffel, Michael W.
5
Ullah, Barkat
5
Yeung, Andy C. L.
5
Ahuja, Inderpreet Singh
4
Antony, Jiju
4
Beck, Nikolaus
4
Blind, Knut
4
Bravi, Laura
4
Corbett, Charles J.
4
Dick, Gavin
4
Galetto, Maurizio
4
Grajek, Michał
4
Gremyr, Ida
4
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Information systems and e-business management : ISeB
1
International journal of quality & reliability management
1
The service industries journal
1
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ECONIS (ZBW)
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1
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
Marimon, Frederic
;
Casadesús, Martí
;
Heras, Iñaki
- In:
International journal of quality & reliability management
27
(
2010
)
9
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10008748993
Saved in:
4
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
5
ISO 9000 and ISO 14000 standards : a projection model for the decline phase
Marimon, Frederic
;
Heras, Iñaki
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003858699
Saved in:
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