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~subject:"customer loyalty"
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Search: subject_exact:"Switching barriers"
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customer loyalty
Switching behaviour
8
Wechselverhalten
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Beziehungsmarketing
6
Consumer behaviour
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Customer satisfaction
6
Konsumentenverhalten
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Kundenzufriedenheit
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Relationship marketing
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Dienstleistungsqualität
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Service quality
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switching barriers
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Automobile insurance
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Beschwerdemanagement
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Betriebliche Wertschöpfung
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Brand loyalty
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Complaint management
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Consumer attitudes
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Corporate reputation
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Cross-cultural management
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Customer value
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The service industries journal
International journal of business information systems : IJBIS
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Discussion paper / Tinbergen Institute
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International journal of electronic marketing and retailing : IJEMR
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ECONIS (ZBW)
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
2
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
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