Zarraga-Oberty, Celia; Bonache, Jaime - In: International Journal of Revenue Management 1 (2007) 2, pp. 141-153
Drawing on previous works in the knowledge management literature, this paper aims at highlighting a number of human-related factors that have to be taken into consideration in the design of an efficient Revenue Management (RM) system. These factors are identified by considering the case of the...