Jiang, Jui-Chin; Sun, Paul; Chou, Yuan-Ju - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 317-330
The purpose of this paper is to develop a conceptual framework of service system design by using TRIZ and tools. When reviewing the past literatures in the field of TRIZ solving processes, it was found that there were several drawbacks in the TRIZ solving processes which were: 1) the TIRZ...