Rosenthal-Sabroux, Camille; Thion-Goasdoué, Virginie - Université Paris-Dauphine (Paris IX) - 2010
We consider the evaluation of a business process quality, focusing on the robustness facet that is a very important quality dimension in this context. Our goal is to define metrics taking tacit knowledge into account. For this, we (re-)use informations coming from an existing structural analysis...