//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Dienstleistungscontrolling"
~isPartOf:"International journal of hospitality management"
~subject:"Social relations"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Technischer Kundendienst"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Social relations
Customer service
75
Kundenservice
75
Dienstleistungsqualität
57
Service quality
57
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
31
Relationship marketing
31
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
9
Gastronomie
9
Job satisfaction
9
Restaurant industry
9
Dienstleistung
8
Robot
8
Roboter
8
Service encounter
8
Services
8
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service industry
7
Service failure
6
Service recovery
6
Service robot
6
USA
6
United States
6
Dienstleistungsmanagement
5
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz im Buch
1
Aufsatz in Zeitschrift
1
Book section
1
Language
All
German
1
English
1
Author
All
Bienzeisler, Bernd
1
Löffler, Theodora
1
Medler-Liraz, Hana
1
Seger-Guttmann, Tali
1
Published in...
All
Dienstleistungscontrolling
International journal of hospitality management
Gabler Edition Wissenschaft
2
Journal of retailing and consumer services
2
Academy of Management journal : AMJ
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Forschungsberichte aus der Grazer Management Werkstatt
1
Gabler Edition Wissenschaft / Hallesche Schriften zur Betriebswirtschaft
1
Hallesche Schriften zur Betriebswirtschaft
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of electronic customer relationship management : IJECRM
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of strategic marketing
1
Organization and management series
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Positives Management : zentrale Konzepte und Ideen des Positive Organizational Scholarship
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
2
Jenseits von Kennzahlen: Interaktionskompetenzen zur Steigerung der Dienstleistungsproduktivität
Bienzeisler, Bernd
;
Löffler, Theodora
- In:
Dienstleistungscontrolling
,
(pp. 211-229)
.
2005
Persistent link: https://www.econbiz.de/10003302048
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->