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~language:"eng"
~isPartOf:"Journal of service research"
~subject:"Mobilkommunikation"
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Mobilkommunikation
Customer service
24
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Dienstleistungsqualität
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Service quality
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Journal of service research
Journal of retailing and consumer services
5
International journal of hospitality management
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International journal of services and operations management
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International journal of business information systems : IJBIS
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International journal of contemporary hospitality management
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International journal of electronic customer relationship management : IJECRM
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International journal of industrial organization
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Journal of business economics and management
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Journal of customer behaviour
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of personal selling & sales management
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Journal of service theory and practice
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LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
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Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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NRG Working Paper
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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Emotion cycles in services : emotional contagion and emotional labor effects
Liu, Xiao-Yu
;
Chi, Nai-Wen
;
Gremler, Dwayne D.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012126410
Saved in:
2
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
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