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~language:"eng"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Beverland, Michael B."
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Exploring consumer conflict management in service encounters
Beverland, Michael B.
;
Kates, Steven M.
;
Lindgreen, Adam
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 617-633
Persistent link: https://www.econbiz.de/10008747765
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