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~language:"eng"
~subject:"customer service"
~person:"Packard, Grant"
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customer service
Beziehungsmarketing
2
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Relationship marketing
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language
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social perception
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Personality psychology
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Persönlichkeitspsychologie
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Satisfaction
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Service quality
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Sprache
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concreteness
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listening
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personal selling
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Packard, Grant
Rui, Huaxia
4
Ciechomski, Wiesław J.
2
Gao, Yang
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Gunarathne, Priyanga
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Haberern, Lauren
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Seidmann, Abraham
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Sun, Shujing
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Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of marketing research : JMR
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ECONIS (ZBW)
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How concrete language shapes customer satisfaction
Packard, Grant
;
Berger, Jonah
- In:
Journal of consumer research : JCR ; an …
47
(
2021
)
5
,
pp. 787-806
Persistent link: https://www.econbiz.de/10012434461
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2
(I’m) happy to help (you) : the impact of personal pronoun use in customer-firm interactions
Packard, Grant
;
Moore, Sarah G.
;
McFerran, Brent
- In:
Journal of marketing research : JMR
55
(
2018
)
4
,
pp. 541-555
Persistent link: https://www.econbiz.de/10011912731
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