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isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
11
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11
Dienstleistungsqualität
6
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5
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
39
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Springer eBook Collection / Business and Economics
14
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
11
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1
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
2
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
3
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
4
Contingencies and characteristics of service recovery system design : insights from retail banking
Contiero, Enrico
;
Ponsignon, Frederic
;
Smart, Philip Andrew
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1644-1667
Persistent link: https://www.econbiz.de/10011628821
Saved in:
5
Exploring the "mid office" concept as an enabler of mass customization in services
Silvestro, Rhian
;
Lustrato, Paola
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 866-894
Persistent link: https://www.econbiz.de/10011292962
Saved in:
6
The service bullwhip effect
Akkermans, Henk
;
Voss, Christopher A.
- In:
International journal of operations & production …
33
(
2013
)
6
,
pp. 765-788
Persistent link: https://www.econbiz.de/10009764261
Saved in:
7
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
8
Service delivery system design : characteristics and contingencies
Ponsignon, F.
;
Smart, P. A.
;
Maull, R. S.
- In:
International journal of operations & production …
31
(
2011
)
3
,
pp. 324-349
Persistent link: https://www.econbiz.de/10009009673
Saved in:
9
Customer feedback mechanisms and organisational learning in service operations
Caemmerer, Barbara
;
Wilson, Alan M.
- In:
International journal of operations & production …
30
(
2010
)
3/4
,
pp. 288-311
Persistent link: https://www.econbiz.de/10003958058
Saved in:
10
Modular care and service packages for independently living elderly
Blok, Carolien de
;
Luijkx, Katrien
;
Meijboom, Bert R.
; …
- In:
International journal of operations & production …
30
(
2010
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10003943886
Saved in:
11
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
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