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subject:"Call centre"
~isPartOf:"Journal of service management"
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Call centre
Customer service
30
Kundenservice
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
11
Kundenzufriedenheit
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Dienstleistungssektor
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Robot
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Service industry
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Service robots
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Work behaviour
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Service encounter
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Ellway, Benjamin P. W.
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Journal of service management
Academy of Management journal : AMJ
3
Harvard-Business-Manager : das Wissen der Besten
3
Manufacturing & service operations management : M & SOM
3
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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Faculty & research / Insead : working paper series
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International journal of services and operations management
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SpringerLink / Bücher
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Technology mediated service encounters
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The journal of services marketing
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Advances in industrial and labor relations
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Anwendungen - Probleme - Wissen
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Building intuition : insights from basic operations management models and principles
1
Business research quarterly : BRQ
1
Call Center für kleine und mittlere Unternehmen : Erfolgsfaktor im regionalen und überregionalen Wettbewerb; Reader zur Tagung in Flensburg am 15. März 2000
1
Computational techniques for banking and risk management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dialogmarketing Perspektiven 2010/2011 : Tagungsband 5. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Employee voice at work
1
Europäische Hochschulschriften / 5
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Europäisches Wirtschafts- und Steuerrecht / Beilage : EWS
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Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Harvard business review : HBR
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Identitätsbasierte Luxusmarkenführung : Grundlagen - Strategien - Controlling
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Information systems and e-business management : ISeB
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Information systems research : ISR
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Informationstechnologie und Ökonomie
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Innovations in SMEs and conducting e-business : technologies, trends and solutions
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Innovative Wirtschaftskommunikation : interdisziplinäre Problemlösungen für die Wirtschaft
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International journal of business excellence
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of enterprise network management
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International journal of management development : IJMD
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of services technology and management
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
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