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person:"Negi, Rakshit"
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Ethiopia
5
Telecommunications industry
5
Telekommunikationssektor
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Äthiopien
5
Mobile communications
4
Mobilkommunikation
4
Customer satisfaction
3
Dienstleistungsqualität
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Kundenzufriedenheit
3
Service quality
3
Beziehungsmarketing
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Relationship marketing
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Customer service
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Customer value
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Ethiopian Telecommunications Corporation <Addis Abeba>
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Kundenservice
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Negi, Rakshit
Jain, Rekha
15
Whalley, Jason
14
Majumdar, Sumit Kumar
13
Valletti, Tommaso M.
13
Aeron, Prageet
11
Sidak, J. Gregory
11
Bohlin, Erik
10
Cambini, Carlo
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Gerpott, Torsten J.
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Kretschmer, Tobias
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Doellgast, Virginia
8
Florio, Massimo
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Hausman, Jerry A.
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Röller, Lars-Hendrik
8
Chong, Alberto
7
Galdo, Virgilio
7
Genakos, Christos
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Kazbegi, Aleksander
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Sung, Nakil
7
Bourreau, Marc
6
Cave, Martin
6
Curwen, Peter J.
6
Degeorge, François
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From, Johan
6
Gans, Joshua
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Li, Wei
6
Miranti, Paul J.
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Mitomo, Hitoshi
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Neogy, Dr
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Peitz, Martin
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Xu, Lixin Colin
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Banwet, D. K.
5
Bauer, Johannes M.
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Clifton, Judith
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Correa, Lisa
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Foros, Øystein
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Geradin, Damien
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Gort, Michael
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Grajek, Michał
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Henten, Anders
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African journal of economic and management studies : AJEMS
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit
;
Ketema, Eyob
- In:
African journal of economic and management studies : AJEMS
4
(
2013
)
1
,
pp. 109-121
Persistent link: https://www.econbiz.de/10009753306
Saved in:
2
An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation
Temesgen, Zelalem
;
Negi, Rakshit
;
Ketema, Eyob
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10003953043
Saved in:
3
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
4
Factorial and regression analyses of relationship marketing antecedents and customer loyalty : the Ethiopian telecommunications perspective
Negi, Rakshit
- In:
International journal of electronic customer …
4
(
2010
)
3
,
pp. 252-263
Persistent link: https://www.econbiz.de/10008826197
Saved in:
5
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
Saved in:
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