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~isPartOf:"Información comercial española : ICE : revista de economía"
~isPartOf:"Journal of retailing and consumer services"
~person:"Kim, Kwang-Jae"
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Información comercial española : ICE : revista de economía
Journal of retailing and consumer services
Service business
1
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ECONIS (ZBW)
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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Saved in:
2
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
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