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person:"Gil Saura, Irene"
~person:"Mattila, Anna S."
~isPartOf:"Journal of international consumer marketing"
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Journal of international consumer marketing
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Societal norms, need for closure, and service recovery
Mattila, Anna S.
;
Choi, Sunmee
- In:
Journal of international consumer marketing
24
(
2012
)
5
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009778694
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