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Search: subject_exact:"Testkauf"
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Dienstleistungsqualität
18
Service quality
18
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6
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3
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1
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Lai, L. C. F.
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1
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Sage library in marketing
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2
Marketing-mix strategies - product strategy and promotion strategy
2
Transforming e-business practices and applications : emerging technologies and concepts
2
Brand management ; Vol. 2
1
Chinese management in the 'harmonious society' : managers, markets and the globalized economy
1
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Design science theories and research practices
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Evaluating research and the question of criteriology
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New directions in organizational behavior ; Vol. 3
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ECONIS (ZBW)
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1
Applying a lifecycle perspective to explain tourism network development
Zehrer, Anita
;
Raich, Frieda
- In:
Advances in service network analysis
,
(pp. 103-125)
.
2012
Persistent link: https://www.econbiz.de/10009311428
Saved in:
2
Advances in service networks research
Scott, Noel
;
Laws, Eric
- In:
Advances in service network analysis
,
(pp. 1-12)
.
2012
Persistent link: https://www.econbiz.de/10009311435
Saved in:
3
The antecedents and consequences of commitment in bank-corporate relationships : evidence from the Chinese banking market
Guo, Xin
;
Duff, Angus
;
Hair, Mario
- In:
Chinese management in the 'harmonious society' : …
,
(pp. 123-144)
.
2011
Persistent link: https://www.econbiz.de/10008907264
Saved in:
4
Product customization on the web : an empirical study of factors impacting choiceboard user satisfaction
Bharati, Pratyush
;
Chaudhury, Abhijit
-
2010
Persistent link: https://www.econbiz.de/10003911028
Saved in:
5
Towards a unifying marketing approach through service
Baron, Steve
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008664676
Saved in:
6
The creation of the sub-discipline of services marketing
Baron, Steve
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008664678
Saved in:
7
The development of ideas for the marketing of services
Baron, Steve
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008664679
Saved in:
8
Customer loyalty
East, Robert
;
Wright, Mike
;
Vanhuele, M.
-
2010
Persistent link: https://www.econbiz.de/10003924353
Saved in:
9
The driving forces of customer loyalty : a study of internet service providers in Hong Kong
Cheng, T. C. E.
;
Lai, L. C. F.
;
Yeung, A. C. L.
- In:
Transforming e-business practices and applications : …
,
(pp. 44-61)
.
2010
Persistent link: https://www.econbiz.de/10003925108
Saved in:
10
The measurement of electronic service quality : improvements and application
Bressolles, Grégory
;
Nantel, Jacques
- In:
Transforming e-business practices and applications : …
,
(pp. 344-363)
.
2010
Persistent link: https://www.econbiz.de/10003925284
Saved in:
11
Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction
Bungay Stanier, Michael
-
2009
Persistent link: https://www.econbiz.de/10003785206
Saved in:
12
Empowerment effects across cultures
Hui, Michael K.
;
Au, Kevin Y.
;
Fock, Henry
-
2009
Persistent link: https://www.econbiz.de/10003835642
Saved in:
13
Six strategies for competing through service : an agenda for future research
Bolton, Ruth N.
;
Grewal, Dhruv
;
Levy, Michael
-
2009
Persistent link: https://www.econbiz.de/10003836306
Saved in:
14
Service quality, profitability, and the economic worth of customers : what we know and what we need to learn
Zeithaml, Valerie A.
-
2009
Persistent link: https://www.econbiz.de/10003836352
Saved in:
15
The effect of service quality and partnership on the outsourcing of information systems functions
Grover, Varun
;
Cheon, Myun Joong
;
Teng, James T. C.
-
2009
Persistent link: https://www.econbiz.de/10003848725
Saved in:
16
A framework for analysis of data quality research
Wang, Yng-Yuh Richard
;
Storey, Veda C.
;
Firth, …
-
2008
Persistent link: https://www.econbiz.de/10003763107
Saved in:
17
The dimensions, antecedents, and consequences of emotional labor
Morris, J. Andrew
;
Feldman, Daniel C.
-
2008
Persistent link: https://www.econbiz.de/10003829118
Saved in:
18
Quality in qualitative research
Seale, Clive
-
2006
Persistent link: https://www.econbiz.de/10003805721
Saved in:
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