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~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Call centre"
~subject:"Queueing theory"
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Call centre
Queueing theory
Terminplanung
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Time scheduling
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Scheduling-Verfahren
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Manufacturing & service operations management : M & SOM
European journal of operational research : EJOR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Computers & operations research : and their applications to problems of world concern ; an international journal
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Europäische Hochschulschriften / 5
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International journal of production economics
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Omega : the international journal of management science
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Production and operations management : an international journal of the Production and Operations Management Society
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Rapid modelling for increasing competitiveness : tools and mindset ; [proceedings of the 1st Rapid Modelling Conference, "Increasing Competitiveness - Tools and Mindset", June 29 - July 1, 2009, Neuchâtel, Switzerland]
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Real-time delay estimation based on delay history
Ibrahim, Rouba
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
11
(
2009
)
3
,
pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
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2
Computing time-dependent waiting time probabilities in M(t)/M/s(t) queuing systems
Green, Linda V.
;
Soares, João
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 54-61
Persistent link: https://www.econbiz.de/10003438323
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