Antony, Jiju; Gijo, E.V.; Kumar, Vikas; Ghadge, Abhijeet - In: International Journal of Quality & Reliability Management 33 (2016) 8, pp. 1138-1149
Purpose The purpose of this paper is to explore the fundamental barriers/challenges, benefits, commonly used tools and techniques, organisational infrastructure and impact on organisational performance in three Indian manufacturing companies. Design/methodology/approach A multi-case study...