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~person:"Bradley, Gregory T."
~person:"Huan, Tzung-cheng"
~subject:"Service quality"
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Service quality
Consumer behaviour
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Dienstleistungsqualität
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Restaurant industry
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Tipping behaviour
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Bradley, Gregory T.
Huan, Tzung-cheng
Lynn, Michael
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International journal of hospitality management
1
Tourism review
1
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ECONIS (ZBW)
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Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?
Hsiao, Chih-Hui
;
Chien, Chia-Hsuan
;
Yeh, Shih-Shuo
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 964-985
Persistent link: https://www.econbiz.de/10013368793
Saved in:
2
The underlying dimensions of tipping behavior : an exploration, confirmation, and predictive model
Becker, Cherylynn
;
Bradley, Gregory T.
;
Zantow, Ken
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 247-256
Persistent link: https://www.econbiz.de/10009406133
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