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~person:"Bradley, Gregory T."
~person:"Kilfoyle, Eksa"
~subject:"Service quality"
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Service quality
Consumer behaviour
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Dienstleistungsqualität
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Bradley, Gregory T.
Kilfoyle, Eksa
Lynn, Michael
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Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
International journal of hospitality management
1
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ECONIS (ZBW)
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To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.
;
Kilfoyle, Eksa
- In:
Accounting perspectives : a journal of The Canadian …
13
(
2014
)
4
,
pp. 301-308
Persistent link: https://www.econbiz.de/10010482215
Saved in:
2
The underlying dimensions of tipping behavior : an exploration, confirmation, and predictive model
Becker, Cherylynn
;
Bradley, Gregory T.
;
Zantow, Ken
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 247-256
Persistent link: https://www.econbiz.de/10009406133
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