Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: International Journal of Bank Marketing 31 (2013) 1, pp. 56-70
Purpose – The purpose of this paper is to examine whether hope as a personal resource moderates the relationships between job burnout and frontline bank employees’ in‐role and extra‐role performances. Design/methodology/approach – Frontline employees of several banks throughout the...