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~person:"Van den Poel, Dirk"
~person:"Boysen, Nils"
~subject:"Complaint management"
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
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contributor
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2007
Persistent link: https://www.econbiz.de/10003581336
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