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subject:"Customer service"
~isPartOf:"Interaktionen im Dienstleistungsbereich"
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Customer service
Dienstleistungsqualität
2
Kundenservice
2
Salespeople
2
Service quality
2
Theorie
2
Theory
2
Verkaufspersonal
2
Anforderungsprofil
1
Beziehungsmarketing
1
Emotion
1
Employee appraisal
1
Lieferantenmanagement
1
Occupational profile
1
Personalbeurteilung
1
Relationship marketing
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Soft skills
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Soziale Kompetenz
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Supplier relationship management
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German
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Coenen, Christian
1
Finsterwalder, Jörg
1
Tomczak, Torsten
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Interaktionen im Dienstleistungsbereich
Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
The service industries journal
5
International journal of hospitality management
4
Journal of retailing
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Business process management journal
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of marketing
1
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ECONIS (ZBW)
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Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
2
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
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