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subject:"Customer service"
~isPartOf:"Journal of service research"
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Customer service
Salespeople
12
Verkaufspersonal
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Selling
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Ambidextrous organization
4
Beziehungsmarketing
4
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frontline employees
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Journal of service research
Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
The service industries journal
5
International journal of hospitality management
4
Journal of retailing
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SpringerLink / Bücher
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The journal of personal selling & sales management : JPSSM
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Gabler Edition Wissenschaft
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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Interaktionen im Dienstleistungsbereich
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International journal of bank marketing
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Journal of the Academy of Marketing Science
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Springer eBook Collection / Business and Economics
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The journal of services marketing
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Tourism management : research, policies, practice
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Academy of Management journal : AMJ
1
An introduction to industrial service design
1
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1
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Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
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Innovatives Dienstleistungsmarketing in Theorie und Praxis
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International journal of business excellence
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International journal of human resource management
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International journal of retail & distribution management
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International journal of services and operations management
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ECONIS (ZBW)
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1
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
2
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
3
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
4
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
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