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Bartsch, Silke
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Kundenintegration : Forum Dienstleistungsmanagement
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Qualitätstreiber für telefonbasierte Self-Services : theoretische und explorative Analyse zur Identifikation relevanter Qualitätstreiber aus Kundenperspektive
Bartsch, Silke
;
Fuchs, Sabine
;
Meyer, Anton
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 525-553)
.
2009
Persistent link: https://www.econbiz.de/10003808740
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