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Business process management
Wartezeit
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Unternehmensforschung
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Waiting time
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Netzwerkanalyse
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Warteschlangentheorie
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Queueing theory
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Simulation
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Dienstleistungsqualität
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Medizinische Versorgung
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Stochastische Prozesse
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United States
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Consumer behaviour
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Norman, Donald A.
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MIT sloan management review
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Designing waits that work
Norman, Donald A.
- In:
MIT sloan management review
50
(
2008/09
)
4
,
pp. 23-28
Persistent link: https://www.econbiz.de/10003884754
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