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~subject:"Price competition"
~subject:"Service quality"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Price competition
Service quality
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switching costs
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Campbell, Dennis W.
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
2
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
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