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type_genre:"Article in journal"
~subject:"Callcenter"
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Search: subject_exact:"Workplace monitoring"
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Employee monitoring
101
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Human relations
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New technology, work and employment
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Problems and perspectives in management : PPM ; international research journal
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The international journal of productivity and performance management : IJPPM
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Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
2
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
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3
"Being yourself" in the electronic sweatshop : new forms of normative control
Fleming, Peter
;
Sturdy, Andrew
- In:
Human relations
64
(
2011
)
2
,
pp. 177-200
Persistent link: https://www.econbiz.de/10008905612
Saved in:
4
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
5
Understanding management control systems in call centers
Desai, Renu
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 792-810
Persistent link: https://www.econbiz.de/10008778199
Saved in:
6
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
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