Alryalat, Haroun; Hawari, Samer Al - In: Journal of Information & Knowledge Management (JIKM) 07 (2008) 03, pp. 145-157
integrated with CRM called Customer Knowledge Relationship Management (CKRM) Process depending on analysis of various models …, knowledge has turned out to become a key source for organisations to enhance the competitive advantage. Integrating Knowledge … Management (KM) and Customer Relationship Management (CRM) process is a new research area, therefore, scientific research and …