Collier, Paul M.; Edwards, John S.; Shaw, Duncan - In: International Journal of Productivity and Performance … 53 (2004) 5, pp. 458-467
This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it … affected the internal and external communication of knowledge about performance in an English police force. The research was … knowledge about police performance, impeded by the requirement to publish performance data. However, the intelligence …