Martinez-Fernandez, M. Cristina; Soosay, Claudine A.; … - University of Western Sydney; University of Western Sydney; … - 2004
years the attention has been focused on knowledge-intensive business services (KlBS) as the providers of knowledge … of learning that facilitates continuous product, service or process innovations. The paper hypothesises that knowledge … the firm is linked to its capacity to engage in such activities. The paper examines knowledge-intensive service activities …